Customer Service: Complaint Management Series_HR Management Identify how to support an

Identify how to support an individual to take risks

and inclusion

This course looks at various examples of risks and explores strategies staff can employ to help maintain safety and to minimise risk

participants should be able to:

and enhancing the quality of care for older people in their care

Customer Service: Complaint Management Series_HR Management Identify how to support anCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.